The Triangle Nonprofit and Volunteer Leadership Center

What is a Service Enterprise?

A Service Enterprise is an organization that strategically leverages volunteers to achieve operational efficiency and greater social impact. Service Enterprises are among the top 11 percent of nonprofits in the country in volunteer management and organizational performance.

Research conducted by TCC Group and Deloitte shows that nonprofits operating as a Service Enterprise are as effective as peers but at almost half the median budget, and they are significantly more adaptable, sustainable and scalable. Become a leader in capacity building and engagement by becoming a certified Service Enterprise.  ~Service Enterprise

How Does
the Service Enterprise Initiative Work?


Your organization will take Service Enterprise Diagnostic, a comprehensive analysis tool developed by Points of Light. The results are reviewed with you by experienced coaches from The Triangle Nonprofit & Volunteer Leadership Center (TNVLC).


Up to 4 members of your organization attend in-depth, interactive training developed by Points of Light (16 total hours) delivered by experienced instructors from TNVLC. Your team participates with several other local nonprofit (a cohort). During training, your team will develop a detailed Action Plan to become a “Service Enterprise.”


TNVLC coaches review your Action Plan and during the first year, your agency can receive up to 10 hours of coaching and/or training as well as helping you achieve SEI Certification. They will do a Certification Review and submit your application to Points of Light for your national SEI Certification!

Nonprofit Signups
Now - Feb. 2022
Complete Service Enterprise Diagnostic (SED)
Now – Feb. 2022
SED Review Meetings and Tech Checks
Feb. 2022
Orientation (2 hr.)
March 2, 2022
Training Week 1 (2 hr.)
March 9, 2022
Training Week 2 (2 hr.)
March 16, 2022
Training Week 3 (2 hr.)
March 23, 2022
Training Week 4 (2 hr.)
March 30, 2022
April 6, 2022
Training Week 5 (2 hr.)
April 13, 2022
Training Week 6 (2 hr.)
April 20, 2022
Training Week 7 (2 hr.)
April 27, 2022
Training Week 8 (2 hr.)
May 4, 2022

How much does the program cost?

This year (2021) TNVLC was awarded an SEI Training grant from Governor Cooper’s office to provide financial assistance to area nonprofits.

Agencies may enroll up to four participants for the 8 week program. The cost to the agency includes grant support.

If you have any questions, please write an email to: 

Budget Size
Cost to Agency*
Small (<$500K)
Medium (<$1.0M)
Large ($1.0M+)
Repeat Training
* All costs are subject to change
*includes up to 4 employees

From our Clients

The Service Enterprise program gave my team an opportunity to look at all aspects of our volunteer program objectively and learn about opportunities for improvement. Changes that the team implemented because of their involvement in Service Enterprise have already made positive impacts on our program.
Kelly Vaughn
Senior Vice President, Special Olympics North Carolina.
This opportunity gave us the chance to reflect on our methods of volunteer management, to see what we do well and what we can improve. Service Enterprise has not only opened us to a network of professionals in volunteer management, but also has provided tools to ensure the Food Bank can provide a meaningful volunteer experience in the most engaging, efficient, and effective way.
Mary Maxton
Manager of Volunteer Engagement, Food Bank of Central & Eastern North Carolina.