The Triangle Nonprofit & Volunteer Leadership Center
SE is a national change management approach to increase nonprofit resources and sustainability through workforce transformation.
A Service Enterprise is an organization that strategically leverages volunteers to achieve operational efficiency and greater social impact. Service Enterprises are among the top 11 percent of nonprofits in the country in volunteer management and organizational performance.
Research conducted by TCC Group and Deloitte shows that nonprofits operating as a Service Enterprise are as effective as peers but at almost half the median budget, and they are significantly more adaptable, sustainable and scalable. Become a leader in capacity building and engagement by becoming an accredited Service Enterprise.
Join this growing group of local nonprofits who have achieved national Accreditation through TNVLC:
How Does
the Service Enterprise program Work?
Assessment
Your organization will take Service Enterprise Diagnostic, a comprehensive analysis tool developed by Points of Light. The results are reviewed with you by experienced coaches from The Triangle Nonprofit & Volunteer Leadership Center (TNVLC).
Training
Up to 4 members of your organization attend in-depth, interactive training developed by Points of Light (16 total hours) delivered by experienced instructors from TNVLC. Your team participates with several other local nonprofits (a cohort). During training, your team will develop a detailed Action Plan to become a “Service Enterprise.”
Review
TNVLC coaches review your Action Plan and during the first year, your agency can receive up to 10 hours of coaching and/or training as well as helping you achieve SE Certification. They will do a Certification Review and submit your application for national SE Certification!
How much does the program cost?
TNVLC was awarded an SE Training grant from Governor Cooper’s office to provide financial assistance to area nonprofits.
This program is valued at between $5K-$10K.
Over 95% of the training costs have been covered by a Governor’s office grant and ARPA/City of Durham.
The registration fee is $150 per nonprofit which also allows up to four participants for the 8 week program.
If you have any questions, please email Trudy Smith.
Once you have completed this Interest form, staff will contact you to discuss participation details, payment and next steps.
2026 Service Enterprise training dates
All sessions on Wednesdays from 9 – 11 am on Zoom except as noted *.
May 13 – Orientation* (In-Person)
May 27 – Session A (Zoom)
June 10 – Session B (Zoom)
June 24 – Session C (Zoom)
July 8 – Session D (Zoom)
July 22 – Session E (Zoom)
August 5 Session F (Zoom)
August 19 – Session G Final Presentations* (In-Person)
* will be in person
From our Clients
The Service Enterprise program gave my team an opportunity to look at all aspects of our volunteer program objectively and learn about opportunities for improvement. Changes that the team implemented because of their involvement in Service Enterprise have already made positive impacts on our program.
Kelly Vaughn
Senior Vice President, Special Olympics North Carolina.
This opportunity gave us the chance to reflect on our methods of volunteer management, to see what we do well and what we can improve. Service Enterprise has not only opened us to a network of professionals in volunteer management, but also has provided tools to ensure the Food Bank can provide a meaningful volunteer experience in the most engaging, efficient, and effective way.
Mary Maxton
Manager of Volunteer Engagement, Food Bank of Central & Eastern North Carolina.
Meet our Accomplished Service Enterprise Training Team
Ted Benson
Ted Benson is a biotech scientist and management professional with over 25 years of experience in biotech startups & multinational pharma firms.
He has managed and coached research teams to achieve business goals, led a worldwide strategy team for cultural transformation at a global Fortune 500 company, and founded a management consulting firm. He has worked with multiple charities and nonprofits, including 5 years chairing the Research Committee and sitting on the Board of Directors for the Male Contraceptive Initiative.
A highly collaborative leader, he enjoys helping teams move through change to thrive.
Daniel Janssen
Daniel is an accomplished international human resource executive with over 30 years of experience designing, implementing, and managing global HR programs for the U.S. Government, United Nations, and international nonprofits. He served as Director of Human Resources for the Peace Corps and Head of Recruitment for the Organization for the Prohibition of Chemical Weapons. A Chapel Hill resident for over 15 years,
Daniel has worked with nonprofits including RTI International, The Nature Conservancy, and IPAS, while serving on multiple boards and volunteering locally. He holds a B.A. in Political Science and History from Macalester College, studied international and public administration at Syracuse University’s Maxwell School, and completed an executive development program at George Washington University.
Kenneth (Ken) Katzeff
Ken is a versatile Talent Consultant with over 35 years of experience driving organizational performance and leadership excellence. He designs and delivers Organizational and Leadership Development, Performance Improvement, and Executive Coaching solutions that enhance leadership capability, team effectiveness, and sustainable results across all levels. Recently retired,
Ken has led change management initiatives, developed global executive programs and competency models, provided targeted executive coaching, facilitated high-impact team off-sites, and built blended learning curricula. He served as President of the Research Triangle ATD Chapter and chaired the committee launching two Carolina Regional Talent Development Conferences. Ken holds an M.S. in Counseling from Bank Street College and has taught as an adjunct faculty in HR graduate programs at Pace, Iona, and Fordham Universities.
Sarah Marie Vega
Sarah Marie Vega is an accomplished business executive with over 30 years of experience in organizational transformation, HR leadership, and operations management.
A former executive with Berkshire Life and Guardian Life, she later led process improvement initiatives for organizations including Duke Network Services, Duke School of Nursing, and Weaver Street Market. She holds a bachelor’s degree in Business Management from the Massachusetts College of Liberal Arts and Executive Leadership certifications from Babson College and the Wharton School of Business. Deeply committed to community service, Sarah has led education and youth development initiatives, volunteered with the Duke Cancer Center, and supported programs serving homeless and underserved populations.