The Triangle Nonprofit & Volunteer Leadership Center

What is a Service Enterprise?

SE is a national change management approach to increase nonprofit resources and sustainability through workforce transformation.

A Service Enterprise is an organization that strategically leverages volunteers to achieve operational efficiency and greater social impact. Service Enterprises are among the top 11 percent of nonprofits in the country in volunteer management and organizational performance.

Research conducted by TCC Group and Deloitte shows that nonprofits operating as a Service Enterprise are as effective as peers but at almost half the median budget, and they are significantly more adaptable, sustainable and scalable. Become a leader in capacity building and engagement by becoming a certified Service Enterprise. 

                                                                             –Service Enterprise

How Does
the Service Enterprise program Work?


Your organization will take Service Enterprise Diagnostic, a comprehensive analysis tool developed by Points of Light. The results are reviewed with you by experienced coaches from The Triangle Nonprofit & Volunteer Leadership Center (TNVLC).


Up to 4 members of your organization attend in-depth, interactive training developed by Points of Light (12 total hours) delivered by experienced instructors from TNVLC. Your team participates with several other local nonprofits (a cohort). During training, your team will develop a detailed Action Plan to become a “Service Enterprise.”


TNVLC coaches review your Action Plan and during the first year, your agency can receive up to 10 hours of coaching and/or training as well as helping you achieve SE Certification. They will do a Certification Review and submit your application for national SE Certification!

How much does the program cost?

TNVLC was awarded an SE Training grant from Governor Cooper’s office to provide financial assistance to area nonprofits.

This program is valued at between $5K-$10K. 

Over 95% of the training costs are covered by the Governor’s office Grant.  

The registration fee is $150 per nonprofit which also allows up to four participants for the 8 week program.

If you have any questions, please email Trudy Smith.

Once you have completed this Interest form, staff will contact you to discuss participation details, payment and next steps. 

All sessions will be delivered via Zoom on Wednesdays from 9 AM- 12 PM.

Stay tuned for Summer Cohort Dates!

From our Clients

The Service Enterprise program gave my team an opportunity to look at all aspects of our volunteer program objectively and learn about opportunities for improvement. Changes that the team implemented because of their involvement in Service Enterprise have already made positive impacts on our program.
Kelly Vaughn
Senior Vice President, Special Olympics North Carolina.
This opportunity gave us the chance to reflect on our methods of volunteer management, to see what we do well and what we can improve. Service Enterprise has not only opened us to a network of professionals in volunteer management, but also has provided tools to ensure the Food Bank can provide a meaningful volunteer experience in the most engaging, efficient, and effective way.
Mary Maxton
Manager of Volunteer Engagement, Food Bank of Central & Eastern North Carolina.

Meet Our Lead Trainer

Lea Metz has spent the last twenty-four years coaching, facilitating, and growing capacities with people and organizations in volunteering, leadership, fundraising, and marketing. With her consulting business, she has worked with countless organizations to assist them in recognizing their ability to expand their services from within, ultimately assisting their communities with more profound outcomes. Lea has been a Service Enterprise Trainer since 2015. Lea also uses her drawing skills to illustrate for groups during facilitation. She graduated from Methodist University with a BS in Microbiology and Cell Physiology, with Math and Chemistry Minors in 1999. Lea graduated from the Clinton School of Public Service with a

Master of Public Service in 2022. Lea is pursuing a Ph.D. in Organizational Change and Development from Fielding Graduate University. In December 2023, she earned her Master of Arts in Human Development from Fielding Graduate University. Lea was the Vice Chair of the Minority and Woman-Owned Business Enterprise Citizens Advisory Committee with the City of Winston-Salem. She is also a Board Member of Hustle Winston-Salem. She enjoys sharing her love for stained glass with friends in her spare time. Lea and her wife, Mel, are parents to a herd of four-legged babies – Flower, Verdie, and Fluffy.

Supported by a grant from the AmeriCorps Volunteer Generation Fund through VolunteerNC in the Office of Governor Roy Cooper.

register today

Student Summer


Spend this summer developing leadership skills, giving back to the community, and building friendships, all while earning 35 community service hours in a week.

Join us in celebrating our community volunteers

Attend the May 8, 2023 Governor's Volunteer Service Award & Key Volunteer of the Year Luncheon

RSVP by reserving tickets by May 1!