Service Enterprise Initiative – The Triangle Nonprofit & Volunteer Leadership Center

What is a Service Enterprise?

SE is a national change management approach to increase nonprofit resources and sustainability through workforce transformation.

A Service Enterprise is an organization that strategically leverages volunteers to achieve operational efficiency and greater social impact. Service Enterprises are among the top 11 percent of nonprofits in the country in volunteer management and organizational performance.

Research conducted by TCC Group and Deloitte shows that nonprofits operating as a Service Enterprise are as effective as peers but at almost half the median budget, and they are significantly more adaptable, sustainable and scalable. Become a leader in capacity building and engagement by becoming an accredited Service Enterprise.

Join this growing group of local nonprofits who have achieved national Accreditation through TNVLC:

How Does
the Service Enterprise program Work?

Assessment

Your organization will take Service Enterprise Diagnostic, a comprehensive analysis tool developed by Points of Light. The results are reviewed with you by experienced coaches from The Triangle Nonprofit & Volunteer Leadership Center (TNVLC).

Training

Up to 4 members of your organization attend in-depth, interactive training developed by Points of Light (12 total hours) delivered by experienced instructors from TNVLC. Your team participates with several other local nonprofits (a cohort). During training, your team will develop a detailed Action Plan to become a “Service Enterprise.”

Review

TNVLC coaches review your Action Plan and during the first year, your agency can receive up to 10 hours of coaching and/or training as well as helping you achieve SE Certification. They will do a Certification Review and submit your application for national SE Certification!

How much does the program cost?

TNVLC was awarded an SE Training grant from Governor Cooper’s office to provide financial assistance to area nonprofits.

This program is valued at between $5K-$10K.

Over 95% of the training costs have been covered by a Governor’s office grant and ARPA/City of Durham.

The registration fee is $150 per nonprofit which also allows up to four participants for the 8 week program.

If you have any questions, please email Trudy Smith.

Once you have completed this Interest form, staff will contact you to discuss participation details, payment and next steps.

Service Enterprise training dates

All sessions 9-11 am on Zoom except as noted *.

Orientation Wednesday, April 23* (in person)

Zoom Session #1 Wednesday May 7

Zoom Session #2 Wednesday May 14

Zoom Session #3 Wednesday May 28

Zoom Session #4 Wednesday June 4

Zoom Session #5 Wednesday June 11

Zoom Session #6 Wednesday June 25

Session #7 Wednesday July 9 (Presentations)*

* will be in person

From our Clients

The Service Enterprise program gave my team an opportunity to look at all aspects of our volunteer program objectively and learn about opportunities for improvement. Changes that the team implemented because of their involvement in Service Enterprise have already made positive impacts on our program.

Kelly Vaughn

Senior Vice President, Special Olympics North Carolina.

This opportunity gave us the chance to reflect on our methods of volunteer management, to see what we do well and what we can improve. Service Enterprise has not only opened us to a network of professionals in volunteer management, but also has provided tools to ensure the Food Bank can provide a meaningful volunteer experience in the most engaging, efficient, and effective way.

Mary Maxton

Manager of Volunteer Engagement, Food Bank of Central & Eastern North Carolina.

Meet our Accomplished Service Enterprise Training Team

Scott Arnold

Scott has enjoyed a career in financial management and consulting with wide perspective from operational and board management. He has been an audit partner with national accounting and consulting firm serving clients in multiple industries and nonprofit organizations (NPO) in Virginia, Illinois and North Carolina. He has held executive positions as Chief Financial Officer (CFO) and Chief Operating Officer (COO) for multiple privately held companies and nonprofit organizations. As a CPA with operational responsibilities, Scott has earned and appreciated the connectivity needed for successful companies. Moved to the Triangle in 2010. Director of Finance for a manufacturing firm in Mebane NC for three years, then resigned to accept position as Director for Finance for a nonprofit organization in Greensboro until 2018

Scott was asked to serve as a Board member for over ten nonprofit organizations including the United Way of Richmond (VA), Goodwill of Richmond as well as parish councils and church Trustees. That experience provided a valuable perspective at the oversight level and their need on the financial aspects.

Daniel Janssen

Daniel is an accomplished international human resource executive with over 30 years of experience in the design, implementation and management of global human resource programs working for US Government, United Nations, and international nonprofit organizations.

Daniel served as the Director Human Resources with the Peace Corps and the Head of Recruitment for the Organization for the Prohibition of Chemical Weapons. He has lived in Chapel Hill for over 15 years working for nonprofit organizations (RTI International, The Nature Conservancy, IPAS), serving on various Board of Directors, and volunteering his services.

Daniel has a B.A. in political science and history from Macalester College. He studied international and public administration at the Maxwell School for Citizenship and Public Affairs at Syracuse University, and completed an executive development program at George Washington University.

Dr. Joel Zimmerman

Since retiring in Raleigh, NC, in 2015, Dr. Joel Zimmerman has done volunteer work and pro bono consulting with many nonprofit organizations including Braver Angels, the Executive Service Corps of the Triangle, The Triangle Nonprofit Volunteer & Leadership Center, AARP, and Mothers Against Drunk Driving. He has been a Director on, as well as a consultant to, several nonprofit Boards of Directors.

Joel’s 40-year career included organization and leadership development, nonprofit governance, program management, adult training, group facilitation, and team building.

Joel holds an M.A. in organizational design and effectiveness from Fielding University, where his special area of study was strategic planning. He also holds an M.S. in industrial psychology from Purdue University, and a Ph.D. from Northwestern in experimental psychology.