The Triangle Nonprofit & Volunteer Leadership Center
part of the Strengthening Nonprofits Training Series
Beyond the Thank You
Building Donor Loyalty That Lasts
About This Session: To provide nonprofit professionals with practical strategies and stewardship tools to strengthen donor relationships, increase donor retention, and encourage long-term giving.
Join us for an interactive session focused on turning one-time donors into long-term supporters. Drawing from practical donor stewardship strategies, participants will learn how to collect meaningful donor insights, turn information to action and create consistent donor engagement to develop meaningful relationships, encourage repeat giving and increased support. This session will explore how thoughtful, personalized engagement — from handwritten notes and donor surveys to milestone recognition and strategic follow-up — can deepen donor connection and improve retention over time. Attendees will leave with actionable ideas and a repeatable donor retention strategy that can be adapted for organizations of any size.
By the end of this session, participants will be able to:
- Develop a simple and sustainable donor stewardship plan tailored to their organization’s capacity
- Identify practical systems and communication strategies that encourage repeat giving and donor retention
- Recognize the importance of consistent stewardship touchpoints beyond the initial thank-you
- Apply donor engagement techniques that build long-term loyalty and trust
- Evaluate current donor stewardship practices and identify opportunities for improvement
This is a FREE Training
Date: Thursday, August 6, 2026
Time: 2pm-3pm
Access: Log-in instructions will be provided upon Zoom registration
Presenter
Lisa Notaro, CFRE
Chief Development Officer
Lisa Notaro, CFRE has been with St. Mary’s Food Bank for more than 14 years, leading fundraising, marketing, volunteer, and food drive efforts. Passionate about bridging the gap between donors and community needs, Lisa has a rich history in fundraising, having spent her entire 30+ years career working with nonprofit organizations in Arizona.
Lisa is a mother to two grown children and shares her home with her loyal Shiba Inu named Niko.
Organization: As the world’s first food bank, St. Mary’s Food Bank has been providing food to Arizonans in need since 1967. St. Mary’s serves 76,000 square miles of Arizona, distributing enough food for more than 250,000 meals each day. In addition to providing food to more than 800 nonprofit partners, St. Mary’s offers direct client services through large-scale food pantries in Phoenix, Surprise and Chinle. St. Mary’s reaches rural and remote communities with mobile pantries and distributes culturally relevant food to Tribal communities.
St. Mary’s also supports homebound individuals with home deliveries and prepares and delivers meals to children in afterschool and summer programs. In addition to distributing food, St. Mary’s offers culinary and warehouse training to adults with barriers to employment seeking a path to self-sufficiency. Students also receive life skills training and extended job placement services. St. Mary’s has been recognized by Charity Navigator as a Four-Star Charity, by Phoenix Business Journal as the largest Arizona nonprofit for Social Services, and by Forbes as one of America’s Top 100 Charities. St. Mary’s Food Bank is a member of Feeding America and the Arizona Food Bank Network.